Organizing the beauty world one bag at a time...

FAQs

I lost my packing slip, what do I do?
Please call customer service at 1-800-858-9837, and we’ll be happy to assist you.

What if my product is damaged or defective?
If you receive a damaged or manufacturer’s defective item, please contact customer service and we will be happy to exchange your purchase.

Can I modify or cancel my order?
If you did not pay for your order, then you can modify and re-order.

How do I change information on my order (color, quantity etc)?
We can only change this information for you if the order has not been processed. Please contact customer service at 1-800-858-9837 with your changes.

Can I place an order over the phone?
Absolutely! We are here to make your shopping experience with us as simple as possible. Please contact customer service at 1-800-858-9837. To help us place your order, please have the items and payment details handy when you call.

Can I purchase a gift card?
Yes! You can purchase gift cards in any amount by 1-800-858-9837 or clicking on the "gift cards" tab on the site. We’ve heard they are a VERY popular gift!

Does my gift card expire?
Gift cards will expire after 3 years from the date of issue.